sensitive claims debacle

Found these in my troll through my posts. It was a super stressful time and I’d just like to say I’m still fucken waiting for ACC to finish processing the next part of my claim.

Yes, still waiting as @ february 2019.

But I’m here. Trying to be patient. On a cool $45 per week. Thats right folks, its gone up by $10.

Somedays it completely fucks Me that my income is not really an income and some overpaid cunt sitting in an office is still processing my shit so I can get an actual income.

And I wait.

Accident Compensation Corporation

I have had a Sensitive Claim with this corporation since the early 90s.

Every 5 years it ‘was’ their policy to send Sensitive Claims to be ‘reviewed’. This involved assessment through impairment questions given by a psychologist. All questions were generalized, distasteful and reasonably distressing. But it also meant that any ‘incidents’ or issues were recorded and noted and could be dealt with immediately.

From ACCs end, the 5-year review had more to do with the level of compensation you received due to your permanent impairment score, rather than their interest in your general well-being.

In the early 2000s the ‘reviewer’ changed from a psychologist to an ACC accredited GP.

I had my last recorded assessment in 2004. At this time, I was noted as being in the lowest impairment bracket, thus receiving the lowest percentage of compensation.

I was not recalled for any other assessments or reassessments.

In 2008 my physical health started to decline; by 2011 I was medically discharged from my place of employment. In 2014 I was accurately diagnosed with PTSD. By this time, I was chronic and unable to leave the house.

I contacted ACC for entitled counselling in approximately 2012, and accessed this thereafter. I have been battling with them regarding diagnosis, treatment and compensation since then.

This has included ‘waiting times’ of years rather than months or weeks.

It includes having to pay for treatment that hasn’t work out of funds that are non-existent.

It includes being ‘actively ignored’.

According to ACCs process (which has never officially changed), I should have been reassessed in 2009 and my ‘condition’ should also have been picked up at that stage. Treatment should have begun then.

My concern is that ACC has changed its ‘goal posts’ without informing the client. Those changes leave its clients hindered and at a disadvantage and furthered impaired in the process.

Not only do I believe this to be unfair, I believe it is a breach of their Duty of Care.

General Practitioners NZ.

I had a GP that was awesome. She left her practice about 10 years ago. By default, my GP became another one that was in the same Medical Centre as her.

To find a new GP is near impossible. The waiting lists for ‘new intakes’ are years long and the ‘on call’ or emergency ones are quick and nasty.

I have my name down for a new GP, and have been waiting for a place with him for nearly 5 years.

So I remain with the GP I have.

He is great when it comes to writing prescriptions and a friendly chat.

As for timeframes and getting things done, not so much.

As far as accurate diagnosis; not so much.

I have been prescribed a string of medications for depression, anxiety, vertigo, chronic depression, insomnia, smoking, allergies and more depression.

In hindsight, they’ve all been inaccurate scripts for inaccurate illnesses.

My first and major red flag came when I was given sleeping pills (benzodiazepines) for insomnia, vertigo and depression; along with a few other tid bits. They should have been temporary, but were prescribed repeatedly for years.

Until I googled them one day and found out that this particular strain of sleeping pill should only be prescribed temporarily (not longer than 6 months) and exasperated anxiety.

When I confronted my GP, he said “You wanted them”.

What I actually wanted was help.

The second red flag came when ACC requested my file. After signing the papers, it took just over 18 months for the Medical Centre to send the file to ACC.

This held up accurate diagnosis and accurate treatment.

ACC were just as slow. It took them 12 months to let me know, after I asked, (and at that stage it was near impossible for me to talk on the phone to anyone) what the hold up was.

And now I wait for forms to be filled out by the same GP, so ACC can LOOK at reassessing my Independence Allowance. I have been waiting close to 2 months for those forms now. I have requested that they be returned so I can take them to the emergency GP and have them signed, and was told it was in my best interests to wait.

“The profession of medicine has a duty to maintain and improve the health and wellbeing of the people, and to reduce the impact of disease. Its knowledge and consciousness must be directed to these ends. The medical profession has a social contract with its community. In return for the trust patients and the community place in doctors, ethical codes are produced to guide the profession and protect patients.

  • Notes: “Doctors should ensure that information is recorded in an accurate and timely manner. “
  • Notes: “When requested or when need is apparent, doctors should provide patients with information required to enable them to receive benefits to which they may be entitled. “

My concern is how long does a GP believe is a ‘timely manner’ and what do they deem to be accurate? Is 18 months timely? Or even 2 months? Are 2 misdiagnosis accurate enough, or does it take 3 or 4?

It’s a frustrating situation to be in and I know I am not alone.

There is a great deal of faith put in a GP and for good reason. So when they don’t abide their own Code of Ethics what is a patient supposed to do?

Go to ‘The Health and Disability Commission’ apparently.

But similar to the ACC review board, the irony is painfully clear.

If you are a client of ACCs and require a GPs assistance regularly, then you are probably unwell, and vulnerable.

Why is that so difficult for these people to understand?

I have been bitching on about ACC and my GP for ages … trying to get results the most pleasant way possible.

Well, I’ve had enough … and I’ve been waiting for a while for my ‘had enough’ button to kick in … its been a bit slow; or is it disabled? …  in recent years.

Anyway, I rang the Doc again this morning … and got the same glib but apologetic reply … ‘he hasn’t finished them … it’s in your best interests to wait … sorry … ‘.

And finally … yes finally …

I said, “Actually it’s not in my best interests to wait, and quite frankly the waiting and the excuses are ridiculous. I would like the details of your formal complaint process. That complaint will also be forwarded on to The Health and Disability Commissioner.”

Well, she jumped to it.

To be fair, the reception ladies have been great, they’ve tried, well beyond their job description, to get my forms filled in and returned. God bless their sweetness lol.

So, I’ve been sitting here since 9am and I’ve just finished, at 3pm, sending off 3 formal complaints. One to the Health Centre where my doc is situated. One to The Health and Disability Commissioner. And one to good old Accident Compensation Corporation.

I may get an apology, I may not.

I may get my forms back, I probably may not.

I will continue to run with the alternative way to skin the cat since the back up forms have finally arrived!

But the satisfaction of tying them all up in bureaucratic paper work and sifting bullshit for at least 6 months … well that is reward enough for me at this stage …

mwahahahahaha ;)

kpm ©


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